Does unexpected computer downtime worry you?
When speaking to potential clients I'm often asked what does Managed Dental IT Support give them which is more than what they are getting at the moment, I like to give this as an example. At a current client we have our standard server monitoring in place, the maintenance picked up that one of the server had drives was erroring. Just Tech picked this immediately and connected into the server, some remedial work was done but the disk error remained, a call was then logged with the server hardware vendor who diagnosed that the disk was faulty and arranged to send an engineer out to site to replace the disk BEFORE it failed completely. Once the engineer had been booked the client was then informed that there would be an engineer there the next day to replace a server disk. The client never knew there had been a problem and it was fixed before it became a bigger problem. Potential crisis averted and the customer didn't have to do a thing. Under a standard support agreement you wouldn't have known there was a problem until the disk failed and you had to call your support provider, so what exactly are you paying for?
If unexpected downtime worries you, please get in touch. We can help.